Last Updated: 2026-02-25

Welcome to La Heaven Cake Boutique (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our website and services.

By accessing or placing an order through our website, you agree to these Terms and Conditions.

1. Orders and Customization

La Heaven Cake Boutique specializes in customized eggless cakes and desserts.

• All customized cake orders are prepared based on customer requirements shared through website forms, WhatsApp, phone calls, or in person.
• Customers are responsible for providing accurate customization details including design references, flavour selection, message text, and delivery date.
• Once the design or customization is confirmed, changes may not be possible.

2. Pricing and Payments

• Prices listed on the website are subject to change without prior notice.
• Customized cakes may vary in price depending on design complexity, size, and ingredients.
• Full or partial advance payment may be required to confirm customized orders.
• Orders will be processed only after payment confirmation.

3. Order Cancellation and Modification

• Customized cake orders cannot be cancelled once preparation has started.
• Modification requests depend on preparation stage availability.
• Cancellation timelines and refunds (if applicable) will follow our Refund and Cancellation Policy.

4. Delivery and Pickup

• Delivery timelines are estimates and may vary due to traffic, weather, or unforeseen circumstances.
• Customers must ensure accurate delivery address and contact details.
• We are not responsible for delays caused due to incorrect information provided by customers.
• Once delivered or picked up, responsibility for product handling transfers to the customer.

5. Product Design and Variations

As cakes are handcrafted products:

• Slight variations in colour, decoration, or design may occur.
• Reference images are for inspiration purposes only.
• Exact replication of third-party copyrighted designs may not always be possible.

6. Allergies and Ingredients

All products are eggless; however:

• Cakes may contain dairy, nuts, gluten, or other allergens.
• Customers must inform us in advance about allergy concerns.
• La Heaven Cake Boutique shall not be liable for allergic reactions if not informed prior to order confirmation.

7. Intellectual Property

All website content including:

• Logos
• Designs
• Images
• Text content

are the intellectual property of La Heaven Cake Boutique and may not be copied or reproduced without permission.

8. Website Usage

You agree not to:

• Use the website for unlawful activities.
• Attempt unauthorized access to website systems.
• Submit false or misleading information.

9. Limitation of Liability

La Heaven Cake Boutique shall not be liable for:

• Indirect or incidental damages.
• Customer dissatisfaction caused by subjective taste preferences.
• Damage caused due to improper storage after delivery or pickup.

10. Third-Party Links

Our website may include links to third-party platforms such as social media or maps. We are not responsible for their policies or content.

11. Governing Law

These Terms shall be governed under the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in Bengaluru, Karnataka.

12. Contact Information

La Heaven Cake Boutique
SF 1 Second Floor, Karuna Complex,
303 Sampige Road, Vyalikaval, Kodandarampura,
Malleshwaram, Bengaluru — 560003, Karnataka, India.

Email: support@laheaven.in
Phone: [Add Contact Number]